ࡱ> #` bjbj 2|2222222|K|K|K|KDK_~MMMMMNNN/_1_1_1_1_1_1_$.ahcU_2QNNQQU_22MMj_SSSQ2M2M/_SQ/_SS22SMM A|KQvS;S _0_S\d]R|\dSS\d2S NOhSOTOHNNNU_U_R.NNN_QQQQ0|K|KF4z6222222 LOCKHEED CORPORATION LOCKHEED MARTIN AERONAUTICS COMPANY PALMDALE, CALIFORNIA BASIC CONTRACT TERMS AND CONDITIONS LAST REVISED: 09/11/07 APPLICABILITY The following Basic Contract Terms and Conditions shall apply to the purchase of Work (as that term is hereinafter defined) by Buyer from Seller. These terms and conditions supersede and replace in their entirety the terms and conditions, if any, that may be preprinted on the Purchase Order form. 1. DEFINITIONS The following terms shall have the meanings set forth below: (a) "Work" means all required articles, materials, supplies, goods, services, and other items constituting the subject matter of this Contract. (b) "Seller" means the party identified on the face of the Contract with whom ſʷ is contracting. (c) "Buyer" means ſʷ, acting through its operating units, subsidiaries or affiliates as identified on the face of the Contract. (d) "Contract", "Purchase Order", and "Subcontract" are interchangeable terms and mean the instrument of contracting including referenced documents, exhibits and attachments. If these terms and conditions are incorporated into a "master" agreement that provides for releases (in the form of a purchase order or other such document), the term "Contract" shall also mean the release document for the Work to be performed. (e) "Buyer's Authorized Representative" means the person authorized by Buyer's cognizant procurement organization to administer this Contract. 2. ACCEPTANCE OF CONTRACT/TERMS AND CONDITIONS (a) This Contract integrates, merges, and supersedes any prior offers, negotiations, and agreements concerning the subject matter hereof and constitutes the entire agreement between the parties. (b) Seller's acknowledgment, acceptance of payment, or commencement of performance, shall constitute Seller's unqualified acceptance of this Contract. (c) Additional or differing terms or conditions proposed by Seller or included in Seller's acknowledgment hereof, are hereby objected to by Buyer and have no effect unless accepted in writing by Buyer. No change in, modification of, or revision to, this Contract shall be valid unless in writing and signed by Buyer's Authorized Representative. 3. PACKING AND SHIPMENT (a) Unless otherwise specified, Seller shall assure that all packing and packaging shall comply with good commercial practice and applicable carrier's tariffs. The use of commercial practices shall not relieve Seller of responsibility for packaging in a manner that will insure receipt of Work in an acceptable condition at the destination specified in this Contract. (b) Seller shall ensure the packaging, labeling and shipping of all HAZARDOUS SUBSTANCES including DANGEROUS MATERIALS, conforms with all applicable international, federal, state and local laws and regulations. In addition, to the application of proper shipping labels on the outside container, each container of a hazardous substance shall be labeled in accordance with Title 8, California Code of Regulations, Article 110, Section 5194 with the identity of the hazardous substance(s), appropriate hazard warnings, and the name and address of the manufacturer, importer or other responsible party. (c) Seller shall mark on the outside of each exterior container: (i) the Contract number(s) of the Work packed in the container; (ii) the sequence and quantity of each exterior container in each shipment (such as "1 of 3"); (iii) the bill of lading/express receipt number. If shipments against more than one Contract are packed in one exterior container, mark each intermediate container with its applicable Contract number. (d) Seller shall properly describe Seller's Less than Truckload shipments in accordance with the National Motor Freight Classification to insure the correct classification rate. Include this Contract number on all carrier bills of lading and shipping labels. Combine on the same bill of lading, all shipments consigned to the same Buyer address and ship on the same day. No C.O.D. (Collect on Delivery) shipments will be received by Buyer. There shall be no deviation from these routing instructions unless such deviation is approved prior to shipping by Buyer's Authorized Representative or Buyer's Traffic Department. (e) No Work purchased, manufactured or otherwise acquired for use in the performance of or to be delivered under this Contract shall be transported on vessels, aircraft or other carriers leased to or from, owned, operated, or controlled by any prohibited country identified in the International Traffic in Arms Regulations ("ITAR"), 22 CFR 126. (f) No vessels, aircraft, or other carrier, while carrying any such Work shall make an en route stop in any prohibited country identified in the ITAR, 22 CFR 126. Seller shall insert the provisions of this paragraph (e) in all subcontracts hereunder. 4. PAYMENT, TAXES, AND DUTIES (a) Unless otherwise provided, terms of payment shall be net thirty (30) days from the latest of the following: (I) Buyer's receipt of Seller's proper invoice; (ii) scheduled delivery date of the Work; or (iii) actual delivery of the Work. Buyer shall have a right of setoff against payments due or at issue under this Contract or any other Contract between the parties. (b) Payment shall be deemed to have been made as of the date of mailing of Buyer's payment or electronic funds transfer. (c) Unless otherwise specified, prices include all applicable federal, state and local taxes, duties, tariffs, and similar fees imposed by any government, all of which shall be listed separately on Seller's invoice. Any and all tax exemption certificates shall be accepted by Seller. (d) All Taxes, assessments and similar charges levied with respect to or upon any such products or work owned by Buyer while in Seller's possession or control, and for which no exemption is available, shall be borne by Seller. 5. QUALITY CONTROL SYSTEM (a) Except as otherwise provided, Seller shall provide and maintain a quality control system to an industry recognized quality standard for the Work covered by this Contract. (b) Records of all quality control inspection work by Seller shall be kept complete and available to Buyer and its customers during the performance of this Contract and for such longer periods as may be specified. 6. INSPECTION AND ACCEPTANCE (a) Buyer and its customer may inspect all Work at reasonable times and places, including, when practicable, during manufacture and before shipment. Seller shall provide all information, facilities, and assistance necessary for safe and convenient inspection without additional charge. (b) If any inspection or test is made on the premises of Seller or its lower-tier suppliers, Seller shall, without additional charge to Buyer, provide and shall require its lower-tier suppliers to provide, all reasonable facilities and assistance for the safety and convenience of Buyer's inspectors and Buyer's customer in the performance of their duties. (c) No such inspection shall relieve Seller of its obligations to furnish all Work in accordance with the requirements of this Contract. (d) If Seller delivers nonconforming Work, Buyer may (i) accept all or part of such Work at an equitable price reduction; (ii) reject such Work; or (iii) make, or have a third party make all repairs, modifications, or replacement necessary to enable such Work to comply in all respects with Contract requirements and charge the cost incurred to Seller. (e) Seller shall not retender rejected Work without disclosing the corrective action taken. 7. TIMELY PERFORMANCE (a) Seller's timely performance is a critical element of this Contract. (b) Unless advance shipment has been authorized in writing by Buyer's Authorized Representative, Buyer may store at Seller's expense, or return, shipping charges collect, all Work received in advance of schedule. (c) If Seller becomes aware of difficulty in performing the Work, Seller shall timely notify Buyer's Authorized Representative, in writing, giving pertinent details. This notification shall not be construed as Buyer's waiver of any delivery schedule or any other rights or remedies of Buyer. (d) Whenever any actual or potential labor dispute delays or threatens to delay the timely performance of this Contract, Seller shall immediately give notice thereof to Buyer. Seller shall insert the substance of this provision in its orders issued hereunder. (e) In the event of a termination or change, no claim will be allowed for any manufacture or procurement in advance of Seller's normal flow time unless there has been prior written consent by Buyer's Authorized Representative. 8. WARRANTY (a) Seller warrants to Buyer and its customers that all Work furnished pursuant to this Contract will be free from defects in material and workmanship, conform to applicable specifications, drawings, samples, and descriptions, or other requirements of this Contract and, unless of Buyer's detailed design, be free from design defects. If there is a breach of warranty, Buyer, at its option, may return to Seller any nonconforming or defective Work, or require correction or replacement of the Work, all at Seller's risk and expense. If Buyer does not require correction or replacement of the nonconforming or defective Work, Seller shall repay such portion of the Contract price or such additional amount as is equitable under the circumstances. These rights of Buyer are in addition to and shall not be limited by Seller's standard warranties. Inspection and acceptance of Work by Buyer or its customer, or payment therefor, shall not relieve Seller of its responsibilities hereunder. (b) Seller warrants that it shall notify Buyer's Authorized Representative if any Work to be delivered pursuant to this Contract will contain ozone depleting substances as defined in section 602(a) of the Clean Air Act (42 U.S.C. 7671a(a)). 9. EXTRA QUANTITIES Work shall not be supplied in excess of quantities specified in the Contract. Seller shall be liable for handling charges and return shipment. 10. NEW MATERIALS The Work to be delivered hereunder shall consist of new materials, not used, or reconditioned, or of such age as to impair its usefulness or safety. 11. CHANGES (a) Buyer may at any time, by written notice, and without notice to sureties or assignees, make changes within the general scope of this Contract in any one or more of the following: (i) drawings, designs or specifications; (ii) method of shipping or packing; and/or (iii) place of inspection, acceptance or point of delivery. (b) If any such change increases or decreases the cost of, or the time required for, performance of any part of this Contract, an equitable adjustment may be requested by Seller or Buyer in the price, delivery schedule or both. Such costs, if any, shall be calculated in a manner similar to that used to originally price the Work and shall be for the net increase or decrease in the cost for the changed portion only. In no event shall Seller re-price any portion of the Work unaffected by the change. (c) Any claim for an equitable adjustment by Seller must be submitted in writing to Buyer within thirty (30) days from the date of notice of the change, unless the parties agree in writing to a longer period (d) Any failure on the part of Seller to meet specification requirements, including weight, which results in a request by Seller for a design change, deviation or variation from the specification requirements shall be accompanied by a price reduction offer as consideration. (e) Failure to agree to any adjustment shall be resolved in accordance with the "Disputes" clause of this Contract. However, nothing contained in this "Changes" clause shall relieve Seller from proceeding without delay in the performance of this Contract as changed. 12. CONTRACT DIRECTION (a) Only the Buyer's Authorized Representative has authority to make changes in or amendments to this Contract. Such changes or amendments must be in writing. (b) Buyer's engineering and technical personnel may from time to time render assistance or give technical advice or discuss or effect an exchange of information with Seller's personnel concerning the Work hereunder. Such actions shall not be deemed to be a change under the "Changes" clause of this Contract and shall not be the basis for equitable adjustment. (c) Except as otherwise provided herein, all notices to be furnished by the Seller shall be sent to the Buyer's Authorized Representative. 13. RESPONSIBILITY FOR PROPERTY (a) Buyer may provide to Seller property owned by either Buyer or its customer. Furnished property shall be used only for the performance of this Contract. (b) Title to furnished property shall remain in Buyer or its customer. Seller shall clearly mark (if not so marked) all furnished property to show its ownership. (c) Except for reasonable wear and tear, Seller shall be responsible for, and shall promptly notify Buyer of, any loss or damage. Without additional charge, Seller shall manage, maintain, and preserve furnished property in accordance with good commercial practice. (d) At Buyer's request, and/or upon completion of this Contract, the Seller shall submit, in an acceptable form, inventory lists of furnished property and shall deliver or make such other disposal as may be directed by Buyer. 14. USE OF BUYER'S DATA AND PATENT RIGHTS Seller shall not reproduce, use or disclose any data, designs or other information belonging to or supplied by or on behalf of Buyer, except as necessary in the performance of this Contract. Unless otherwise specified by Buyer, such data, designs or other information and any copies thereof shall be returned to Buyer upon completion or earlier termination of this Contract. No license is granted under any patents owned by Buyer except for the purpose of Seller making and selling Work to Buyer pursuant to this Contract. Seller shall not make, use, or sell items represented by such data, designs, information or patents without the specific written permission of Buyer. Where Buyer's data, designs or other information is furnished to Seller's suppliers for procurement of Work by Seller for use in the performance of Buyer's Contract, Seller shall insert the substance of this provision in its orders. 15. INTELLECTUAL PROPERTY (a) SELLER warrants that the Work performed or delivered under this Contract will not infringe or otherwise violate the intellectual property rights of any third party in the United States or any foreign country. Except to the extent that the U.S. Government assumes liability therefor, SELLER agrees to defend, indemnify, and hold harmless SELLER and its customers from and against any claims, damages, losses, costs, and expenses, including reasonable attorneys fees, arising out of any action by a third party that is based upon a claim that the Work performed or delivered under this Contract infringes or otherwise violates the intellectual property rights of any person or entity. (b) SELLERs obligation to defend, indemnify, and hold harmless SELLER and its customers under Paragraph (a) above shall not apply to the extent FAR 52.227-1 Authorization and Consent applies to SELLERs Prime Contract for infringement of a U.S. patent and SELLER and its customers are not subject to any actions for claims, damages, losses, costs, and expenses, including reasonable attorneys fees by a third party. (c) In addition to the Governments rights in data and inventions SELLER agrees that SELLER in the performance of its Prime contract obligation, shall have an unlimited, irrevocable, paid-up, royalty-free right to make, have made, sell, offer for sale, use, execute, reproduce, display, perform, distribute (internally or externally) copies of, and prepare derivative, and authorize others to do any, some or all of the foregoing, any and all, inventions, discoveries, improvements, maskworks and patents as well as any and all data, copyrights, reports, and works of authorship, conceived, developed, generated or delivered in performance of this Contract. (d) All reports, memoranda or other materials in written form, including machine readable form, prepared by SELLER pursuant to this Contract and furnished to SELLER by SELLER hereunder shall become the sole property of SELLER. 16. ASSIGNMENT Any assignment of Seller's contract rights or duties shall be void, unless prior written consent is given by Buyer. However, Seller may assign rights to be paid amounts due, or to become due, if Buyer is promptly furnished a signed copy of such assignment reasonably in advance of the due date for payment of any such amounts. Payments to an assignee shall be subject to setoffs or recoupment for any present or future claims of Buyer against Seller. Buyer reserves the right to make settlements and/or adjustments in price with Seller without notice to the assignee. 17. STOP WORK (a) Seller shall stop work for a period of up to ninety (90) days in accordance with the terms of any written notice received from Buyer, or for such longer period of time as the parties may agree and shall take all reasonable steps to minimize the incurrence of costs allocable to the Work covered by this Contract during the period of work stoppage. (b) Within said period, Buyer shall either terminate or continue the Work by written order to Seller. In the event of a continuation, an equitable adjustment in accordance with the principles of the "CHANGES" clause, shall be made to the price, delivery schedule, or other provision affected by the work stoppage, if applicable, provided that the claim for equitable adjustment is made within thirty (30) days after said continuation. The costs, if any, within such claim shall be calculated in a manner similar to that used to originally price the Work and shall be for the increase or decrease in the cost caused by the stop work only. 18. DEFAULT (a) Buyer, by written notice, may terminate this Contract for default, in whole or in part, if Seller fails to comply with any of the terms of this Contract, fails to make progress so as to endanger performance of this Contract, or fails to provide adequate assurance of future performance. Seller shall have ten (10) days (or such longer period as Buyer may authorize in writing) to cure any such failure after receipt of notice from Buyer. Default involving delivery schedule delays shall not be subject to this provision. (b) Buyer shall not be liable for any Work not accepted; however, Buyer may require Seller to deliver to Buyer any supplies and materials, manufacturing materials, and manufacturing drawings that Seller has specifically produced or acquired for the terminated portion of this Contract. Buyer and Seller shall agree on the amount of payment for these other deliverables. (c) The rights and remedies of Buyer in this clause are in addition to any other rights and remedies provided by law, in equity or under this Contract. Seller shall continue all Work not terminated. (d) If, after termination under paragraph (a), it is later determined that Seller was not in default, such termination shall be deemed a Termination for Convenience. 19. TERMINATION FOR CONVENIENCE (a) For specially manufactured Work: Buyer may terminate part or all of this Contract for its convenience by giving written notice to Seller. Buyer's only obligation shall be to pay Seller a percentage of the price reflecting the percentage of Work performed prior to the notice of termination, plus reasonable charges that Seller can demonstrate to the satisfaction of Buyer, using generally accepted accounting principles, that have resulted from termination. Seller shall not be paid for any Work performed or costs incurred which reasonably could have been avoided. In no event shall Buyer be liable for lost or anticipated profits, or unabsorbed indirect costs or overhead, or for any sum in excess of the total Contract price. Seller's termination claim shall be submitted within ninety (90) days from the effective date of termination. (b) For other than specially manufactured Work: Buyer may terminate part or all of this Contract for its convenience by giving written notice to Seller and Buyer's only obligation to Seller shall be payment of a mutually agreed-upon restocking or service charge. (c) Seller shall continue all Work not terminated. 20. INSURANCE/ENTRY ON LOCKHEED MARTIN PROPERTY (a) In the event that Seller, its employees, agents, or subcontractors enter the site(s) of Buyer or its customers for any reason in connection with this Contract then Seller and its subcontractors shall procure and maintain for the performance of this Contract workers compensation, comprehensive general liability, bodily injury and property damage insurance in reasonable amounts, and such other insurance as Buyer may require. In addition, Seller and its subcontractors shall comply with all site requirements. Seller shall provide Buyer thirty (30) days advance written notice prior to the effective date of any cancellation or change in the term or coverage of any of Sellers required insurance, provided however such notice shall not relieve Seller of its obligations to procure and maintain the required insurance. If requested, Seller shall send a Certificate of Insurance showing Sellers compliance with these requirements. Seller shall name Buyer as an additional insured for the duration of this Contract. Insurance maintained pursuant to this clause shall be considered primary as respects the interest of Buyer and is not contributory with any insurance which Buyer may carry. Subcontractor as used in this clause shall include Sellers subcontractors at any tier. Sellers obligations for procuring and maintaining insurance coverages are freestanding and are not affected by any other language in this Contract. (b) Seller shall indemnify and hold harmless Buyer, its officers, employees, and agents from any losses, costs, claims, causes of action, damages, liabilities, and expenses, including attorneys fees, all expenses of litigation and/or settlement, and court costs, by reason of property damage or loss or personal injury to any person caused in whole or in part by the actions or omissions of Seller, its officers, employees, agents, suppliers, or subcontractors. 21. PROHIBITED SOFTWARE (a) This clause only applies to Work that includes the delivery of software. (b) As used herein, Prohibited License means the General Public License (GPL) or Lesser/Library GPL, the Artistic License (e.g., PERL), the Mozilla Public License, the Netscape Public License, the Sun Community Source License, the Sun Industry Standards License, or variations thereof, including without limitation licenses referred to as GPLCompatible, Free Software License. (c) As used herein, Prohibited Software means software that incorporates or embeds software in, or uses software in connection with, as part of, bundled with, or alongside any (1) open source, publicly available, or free software, library or documentation, or (2) software that is licensed under a Prohibited License, or (3) software provided under a license that (a) subjects the delivered software to any Prohibited License, or (b) requires the delivered software to be licensed for the purpose of making derivative works or be redistributable at no charge, or (c) obligates Buyer to sell, loan, distribute, disclose or otherwise make available or accessible to any third party (i) the delivered software, or any portion thereof, in object code and/or source code formats, or (ii) any products incorporating the delivered software, or any portion thereof, in object code and/or source code formats. (d) Unless Seller has obtained Buyers prior written consent, which Buyer may withhold in its sole discretion, Seller shall not use in connection with this Contract, or deliver to Buyer, any Prohibited Software. (e) Seller agrees to defend, indemnify, and hold harmless Buyer, its customers and suppliers from and against any claims, damages, losses, costs, and expenses, including reasonable attorneys fees, relating to use in connection with this Contract or the delivery of Prohibited Software. 22. GRATUITIES/KICKBACKS No gratuities (in the form of entertainment, gifts or otherwise) or kickbacks shall be offered or given by Seller to any employee of Buyer with a view toward securing favorable treatment as a supplier. 23. COMPLIANCE WITH LOCAL, STATE AND FEDERAL LAW In the performance of this order, Seller agrees to comply with all applicable local, state and federal laws and executive orders and regulations issued pursuant thereto. Seller further agrees to indemnify Buyer against any loss, cost, damage or liability by reason of Seller's violation of this Clause. 24. WAIVER AND APPROVAL (a) Failure by Buyer to enforce any of the provisions of this Contract shall not be construed as a waiver of the requirements of such provisions, or as a waiver of the right of Buyer thereafter to enforce each and every such provision. (b) Buyer's approval of documents shall not relieve Seller from complying with any requirements of this Contract. 25. REPORTING Buyer may request and Seller shall provide periodic status reports as to performance under this order. 26. RELEASE OF INFORMATION Except as otherwise required by law, no public release of any information, confirmation or denial of same, with respect to this Contract or the subject matter hereof, will be made by Seller without the prior written approval of Buyer. 27. OFFSET CREDIT/COOPERATION Buyer is involved in a number of foreign offset/countertrade arrangements in various foreign countries in connection with the sale of its products. All offset or countertrade credit value resulting from this Contract shall accrue solely to the benefit of Buyer. Seller agrees to cooperate with Buyer in the fulfillment of such foreign offset/countertrade obligations which Buyer may have undertaken or may undertake in the future. In the event Seller procures any goods or services relating to the Work to be performed under this Contract, Buyer shall be entitled, to the exclusion of all others, to all offset credits or other similar benefits which may result from such activity. In addition, Seller agrees to provide to Buyer, at no additional cost, a report every six months during the performance of this Contract summarizing by country Seller's lower tier proposal and procurement activity related to this Contract. 28. BUYER AUDIT RIGHTS Seller agrees to provide access to its plants and facilities and to maintain its books, records, documents, computerized records, projections and other supporting data in accordance with generally acceptable accounting principles and practices which properly reflect all direct and indirect elements of cost of whatever nature whether incurred or anticipated to be incurred for the performance of any Work hereunder or anticipated work hereunder for same or similar Supplies; and such shall be made available for inspection, audit, reproduction and retention by any authorized representative of Buyer. 29. DISPUTES This Contract shall be construed and all disputes hereunder shall be settled in accordance with the laws of the state of California without resort to California's Conflicts of Law rules. Pending final resolution of any dispute hereunder, Seller shall diligently proceed with the performance of this Contract as directed by Buyer in accordance with the provisions of this Contract. If, and to the extent that, Seller may have any claim against Buyer for which its US Government customer might ultimately be liable, Seller agrees to seek recovery through the applicable claims process and Buyer agrees to sponsor any such claim if it can do so in good faith. Furthermore, Seller agrees that a final disposition of any such claim shall be conclusive as to the merits of any claim for the same, or substantially the same, equitable adjustment that Seller might otherwise bring directly against Buyer. 30. EXPORT CONTROLS Seller is hereby put on notice that, in furtherance of this Contract, Buyer may provide to Seller, technical data or equipment that is controlled under the United States International Traffic in Arms Regulation (ITAR) (22 CFR 120 - 130). The ITAR requires that Department of State approval be obtained prior to export, sale, or transfer in any manner to a foreign person, whether in the US or abroad. It is imperative that Seller be familiar with these requirements before data or hardware, controlled under ITAR, is transferred to any foreign person. Failure to obtain necessary Export Licenses may result in criminal liability. 31. PRECEDENCE Any inconsistencies in this Contract shall be resolved in accordance with the following descending order of precedence: (1) Face of the Purchase Order, Release document or Schedule, (which shall include continuation sheets), as applicable, including any Special terms and conditions, (2) any master-type agreement (such as corporate, sector, or blanket agreement), (3) General Terms and Conditions; (4) Buyer's other Purchase Order attachments, (5) Statement of Work, and (6) specifications and drawings attached or incorporated by reference. Buyer's specifications shall prevail over those of Seller. 32. HAZARDOUS MATERIAL Seller warrants that items delivered under this Purchase Order do not contain any of the hazardous materials listed under the heading "I. Banned Materials," on the Hazardous Materials Elimination List (HMEL) in effect as of the effective date of this Purchase Order. (The HMEL is available under the heading "ES&H" on the MM internet home page) Seller agrees to indemnify Buyer against any loss, cost, damage or liability, including but not limited to removal costs, caused by Seller's violation of this warranty. APPENDIX "Y" - STATISTICAL METHODS (Effective 7/1/99) (Applicable to "Production Items" Only - For purposes of this clause, "Production Items" are defined as all hardware or material used in actual production of, or support equipment deliverable to, a flyable unit production or development program.") Seller shall establish the necessary level of statistical methods that will provide an effective means for preventing defects in products, reducing variability, reducing cost, improving product quality and improving delivery performance for products purchase by Buyer. (a) Seller shall utilize statistical methods such as statistical process control or other recognized graphical and statistical techniques to establish, control, and verify process capability and product characteristics on key processes directly or indirectly affecting Work to be delivered to Buyer. Seller shall determine the key processes. (b) Seller shall determine the appropriate application of the statistical methods that will support the requirements stated above. Seller shall establish and maintain documented procedures to implement and control the application of the statistical methods. Seller shall provide documentation demonstrating the functioning and effective use of the statistical methods upon request by Buyer. (c) Upon Buyer's direction, Seller shall apply specific statistical methods to processes when Buyer determines that Seller has failed to correct negative trends, systems deficiencies, or recurring hardware issues in a positive and timely manner. 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